City of Richmond

Contact Us

How to Contact Us
  1. Request a service, report a problem or send feedback about this web site or any of our city services by completing the Customer Feedback Form.
  2. Use the online Corporate Service Directory  to search for the telephone contacts for over 500 city services.
  3. Look up phone, email, and mailing information for the Mayor and Council, as well as any City Departments in our Department Contacts pages using the menu  on the left side of this page.
  4. Or, at any time, if you require assistance in directing your inquiry to the correct elected official, staff person, or department, please contact the City's Customer Service Centre, by phone, email, or regular mail.
  5. You may also send mail or visit us at in person at City Hall - Open Monday to Friday (excluding statutory holidays) from 8:15 a.m. to 5:00 p.m. To find City Hall see the City Hall Address below. 

Note: this site does not have a staff directory. If you wish to contact a member of City staff please call 604-276-4000 and ask for them by name.

In Case of Emergency
Please call our 24 Hour City Emergency Line at  604-270-8721 in the case of an emergency such as broken water mains, sewer problems, downed trees on roads, traffic lights out, icy roads, or other problems of this nature.

For Police, Fire, or Ambulance, emergencies only, please call 911.

Finding City Hall
We are located at the corner of Granville Avenue and No. 3 Road. For a map and parking information see Parking at the City Hall.

Our address is

City of Richmond
6911 No. 3 Road
Richmond BC V6Y 2C1
Canada

Phone: 604-276-4000
Telecommunication Device for the Deaf (TDD): 604-276-4311

Hours of Operation
Open Monday to Friday (excluding statutory holidays) from 8:15 a.m. to 5:00 p.m.

Mayor and Councillors
To contact the Mayor and Councillors see the Mayor and Councillors contacts page. Note: all email for Mayor and Councillors is directed through the City Clerks Department in order to maintain proper routing, filing, and follow up procedures.

City Works Yard
Location

5599 Lynas Lane
Richmond BC V7C 5B2
Canada

Hours of Operation

  • Most crews and Foreman - Monday to Friday - 7:30 am to 4 pm
  • Public Works Service Centre - Monday to Friday - 8:00 am to 4:00 pm
  • Works Yard Dispatch (24 hours everyday) - 604-270-8721
  • Garage (afternoon shift) Monday to Friday - 3:30 pm to 12 midnight
  • Recycling Depot - Wednesday to Sunday - 9:30 am to 6 pm - Closed Monday and Tuesdays

Other City Buildings
The City operates out of many sites including, fire halls, community recreation facilities, and more. See City Buildings for more information.