Report a Problem
If you witness a dog attacking a human please call 911 immediately.
For general inquiries, complaints or comments, please contact 604-247-4633 or use our Customer Feedback form.
You may also fax complaints to 604-276-4036, or write to:
Community Bylaws Department
6911 No. 3 Road
Richmond BC V6Y 2C1
Due to the high volume of activity, all complaints will be investigated on a priority basis.
For additional information see:
- Stray or Injured Animals
- Cruelty to Animals
- Dispose of Dead Animals
- Wild Animals on Private Property
Stray or Injured Animals
To report stray, off-leash dogs, or injured animals, please contact the Richmond Animal Protection Society or the numbers below during the designated times:
Richmond Animal Protection Society (RAPS)
Richmond Animal Shelter
12071 No. 5 Road
Richmond BC V7A 4E9
|Time Schedule for Calling to Report Stray or Injured Animals|
|10:00am - 6:00pm (Weekdays)
9:00am - 5:00pm (Weekends & Holidays)
Richmond Animal Protection Society
|After hours||RCMP Non-Emergency||604-278-1212|
Cruelty to Animals
To report cruelty related complaints, please contact the BC Society for the Prevention of Cruelty to Animals (SPCA) directly at604-879-7343.
Dispose of Dead Animals
In the case of dead animals on City Property, please call the RAPS from 10 am to 6 pm weekdays and from 9 am to 5 pm weekends at 604-275-2036. After hours, please call the City's 24 hour call centre at 604-270-8721. Contacts for other locations are as follows:
- from highway - Mainland Contracting - 604-271-0331
- from private property - individual responsibility
Wild Animals on Private Property
The Richmond Animal Protection Society will respond if an animal is injured. Please call 604-275-2036 during business hours (see time schedule above).
For nuisance animals such as skunks, racoons, squirrels or possums you must call a private pest control company for assistance.
For rats and mice call the Health Department at 604-233-3147.
Richmond does not ordinarily have problems with larger wild animals. If you have general questions or concerns regarding wild animals, please call the provincial Wildlife Conservation Officer in Surrey at 604-582-5250.
To report wild animals at large or the feeding of wild animials, please contact BC Wildlife Services at 1-800-663-9453.