About City Services
The information on this website regarding City services is divided as follows:City Hall: Government, administrative and financial services.
City Services: Planning and Infrastructure services.
Business & Development: Economic Development, Building and Development, Selling to the City, Filming on Location.
Parks & Recreation: Recreation Facilities, Programs, and Registration.
Culture & Heritage: Cultural and Heritage Facilities, Programs, and Registration.
Public Safety: Police, Fire-Rescue, Emergency Preparedness, Community Bylaws.
The information below pertains to City services in general:
- Service Delivery
- Service Requests and Comments
- A - Z Service Directory
- Service Responsibilities
- Service Partners
Service Delivery
The City of Richmond is continuously striving to improve customer service. Services are delivered in a variety of ways:
- at City Hall
- online through this website
- online over the phone
- at various city owned community facilities
- by our staff in the field
The Front of House at City Hall is the hub of service delivery for all of our departments. Through our integrated Customer Service Centre, customers are able to access services directly or be referred to the appropriate department representative.
Coordinating the ongoing evaluation of our service delivery is the responsibility of the Manager of Customer Service.
Report a Problem or Request a Service
We urge you to use our online Customer Feedback Form to report a problem or request a service. You may also use this form to comment on our services.
If you prefer, you may contact the Manager of Customer Service, Richard Toda, through the Information Centre by email: info@richmond.ca
Contact information for over 500 City services can be found in the Service Directory which is available online in the Contacts section of this website. Use the keyword search or alphabetical index to quickly find contacts for the service you are looking for.
Service Responsibilities
The City is responsible for delivering the following services in Richmond:
- land use and transportation planning, building approvals, property use administration and zoning.
- providing and maintaining roads,dykes, water and sewerage systems, drainage and irrigation systems
- providing sanitation and recycling services.
- providing for the safety and protection of its citizens by maintaining a police force, fire-rescue services, bylaw enforcement, emergency programs and environmental programs.
- providing for the recreational and cultural needs of its citizens by: funding library services; and building and maintaining recreational and cultural facilities, including pools, arenas, community centres, art centres, a theatre and numerous heritage sites.
- designing, constructing, and maintaining a recreational trail system and a system of parks with playing fields, playgrounds, and various amenities including tennis courts, basketball courts.
- business lincencing and economic development initiatives
- administration of property taxes and utility bills.
- working to safeguard the financial well-being of the City, through the provision of effective and reliable financial advice, services and information to Council, staff and the public.
- working to safeguard and enhance the livability and social, financial, and environmental sustainability of our community and surrounding environment.
- representing the interests of our citizens on various regional bodies responsible for providing services such as transit, drinking water, waste disposal, and air quality monitoring and reporting.
For more detailed information about how the City functions, our organizational structure, and the role of City Council and City staff please refer to the City Council, City Administration and City Departments sections of this web site.
Our Service PartnersOther essential services such as health, education, the registering of marriages, births, and deaths, and vital statistics are provided in Richmond by other governing bodies. See Partners in Government for more information.
