About Us
People, Excellence, Leadership, Team, Innovation
Service Standards
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| “The City is a fabulous organization, very progressive and proactive. They are good at leveraging individual potential to maximize benefit to the City and the individual, to achieve both corporate and individual goals simultaneously.” |
Our commitment to service excellence means being:
Respectful, Responsive, Safety Conscious, and Professional
The citizens of Richmond are our customers. We work hard to provide them with excellent customer service and ensure that everyone working on our behalf upholds these high standards. Our employees pride themselves on working together to serve the interests of the general public, the business community, and the residents of Richmond.
City Divisions
The City provides services to the residents and businesses of Richmond through the following specialized divisions:
- City Administration
- Finance & Corporate Services
- Community Services
- Engineering & Public Works
- Community Safety
- Planning & Development
The City of Richmond partners with three different union groups:
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Canadian Union of Public Employees (CUPE) Local 718 represents over 1,000 inside workers employed throughout the City, primarily in City Hall, the RCMP and Public Works Yard Administrative offices, and Community Facilities.
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Canadian Union of Public Employees CUPE 394 represents over 350 outside workers employed at Richmond’s Public Works Yard, Parks, Stores and Recycling Depot.
 CUPE Local 394 Collective Agreement 2020-2023 |
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International Association of Fire Fighters (IAFF) Local 1286 represents over 200 members at fire halls throughout Richmond.
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