Customer Services

To contact the Mayor and Councillors, or any City Division or Department, select from the menu links on the left sidebar. If you are uncertain about how to direct your inquiry, please contact the Information Centre listed below, or alternately, fill out the Customer Feedback Form to report a problem or request a service.

Note: All email for Mayor and Councillors is directed through the City Clerks Department in order to maintain proper routing, filing, and follow up procedures.

Information Centre
Phone: 604-276-4000
Fax: 604-276-4029
Email: infocentre@richmond.ca (or use our Customer Feedback Form)

Mailing Address:

City of Richmond
Customer Service Centre
6911 No. 3 Road
Richmond, British Columbia
V6Y 2C1  Canada 

Telecommunication Device for the Deaf (TDD)
Phone: 604-276-4311