Program Registration Help

Login or Create an Account.

If you have forgotten or would like to reset your password, select the blue Reset Password link on the Login Page.

An email address is required for online registration but is optional for in-person or phone registration.

All log ins will require a 6-digit one-time password sent to the account email. Once logged in, users can opt for the convenience of using a passkey for subsequent logins.

• To prepare for this change, users should ensure they still have access to the email linked to their MyRichmond account.
• Update the MyRichmond app through the App Store or Play Store before proceeding with two-factor authentication.
• For further details and instructions, visit richmond.ca/passkey.

The program registration system meets the industry standard for encryption and security measures in addition to the City of Richmond’s Protection of Privacy standards around the collection, storage and use and disclosure of personal information. With that, it is recommended that passkey be used to further protect access to your program registration system account. View Freedom of Information and Protection of Privacy for more information on the City of Richmond's Protection of Privacy regulations.

When logged in, select MY INFO in the top left corner. The inability to see family members is because:

a) Only the primary contact can view, access and register family members on account for online registration. To confirm who the primary contact is on the account, call the Registration Call Centre at 604-276-4300 (Mon-Fri, 8:30am-5:00pm) or any recreation facility.

b) If an account was just created, family members might not be added yet. Once logged in, select MY INFO and add family members.

Birth dates are required for registration in age-validated programs online. If a birth date is incorrect on the profile, call the Registration Call Centre at 604-276-4300 (Mon-Fri, 8:30am-5:00pm) to update.

For issues logging into your account, call the Registration Call Centre at 604-276-4300 (Mon-Fri, 8:30am-5:00pm).

To search by Course ID #, select the Activities tab at the top. Under Keyword, Search/Type Event ID # (8 digit code) begins with 2 leading zeros and then press enter.

To search by keyword, select the Activities tab at the top. Under keyword, enter the keyword in the search field Search/Type Course ID here. Courses and programs that begin with a keyword will appear in your search results. Programs containing the keyword within the program name but not at the beginning will not appear in the search query.

Credits may also be viewed online through your MyRichmond account under MY INFO. For questions about a credit on an account, call the Registration Call Centre at 604-276-4300 (Mon-Fri, 8:30am-5:00pm).

MyRichmond is the City of Richmond’s online portal granting customers access to a variety of services with a single login, using an email and password. Learn more about additional services here: richmond.ca/myrichmond.

MyRichmond offers a variety of services using a single sign-on portal. One of these services is the program registration system. Online registration requires a MyRichmond account.

Learn how to set up a passkey passkey for quicker login to your MyRichmond account.

If you have subsidy available on your account, you will be able to apply it during checkout. If you choose to use your subsidy allocation, the system will apply the maximum eligible amount to your registration and you may complete the payment of the remaining balance using other payment methods (account credit, credit card, or gift card). If you have any questions regarding your RFSP and how it is applied during online registration, contact the RFSP office at 604-247-4909 (Mon-Fri, 8:30am-4:30pm).

Log into your program registration account and on the top menu select the tab for MY INFO, then select the individual and scroll down to view Subsidy Allocations.