Contact Us


Responsibility for environmental issues is divided among various local, regional, provincial, and federal agencies. The following list should help you reach the right source of help. To view City Department Contacts see Sustainability & District Energy.

Inquiry Contact Agency Contact Information
Air Quality
Report air quality complaints Metro Vancouver 604-436-6777
Composting
Purchasing a compost bin City of Richmond: Environmental Programs
604-276-4010
How to compost? Metro Vancouver 604-736-2250
(Compost Hotline)
Contaminated Soil
Provincial Government: Ministry of Environment 604-582-5200
Environmental Health
Inquiries Richmond Environmental Health 604-233-3147
Environmental Sensitive Areas
Including obtaining development permits for working in or adjacent to an ESA City of Richmond:
Policy and Planning Department
604-204-8639
Nature Park
City of Richmond: Richmond Nature Park 604-238-6188
Noise
Airport-related noise Vancouver Airport Authority 604-207-7097
Noise originating from City activity City of Richmond: Engineering Department 604-276-4189
Recycling
City recycling services, including recycling depot information City of Richmond: Environmental Programs 604-276-4010
How to recycle a certain material (e.g., paint, tires, batteries, etc.) Recycling Council of BC 604-732-9253
(RCBC Recycling Hotline)
Spills and Pollution Incidents
Emergency spills
City Emergency Services 911
Non-emergency spills, Illegal dumping, discharges, littering City of Richmond:
Public Works Dispatch
604-270-8721
(24 hour service)
Stewardship Opportunities
Partners for Beautification (adoption programs) City of Richmond:
Parks Department
604-244-1208
Trees
Concerns of trees on private property City of Richmond: Community Bylaws 604-247-4684
Concerns of trees on City property City of Richmond:
Parks Department
604-270-8721
(24 hour service)
Water Services
Drinking water health-related concerns Richmond Environmental Health 604-233-3147
Water sprinkling restrictions City of Richmond: Water Services Department 604-276-4355
(Sprinkler Use Information Line)
Other water servicing inquiries City of Richmond:
Public Works Dispatch
604-270-8721
(24 hour service)
Wildlife
Wildlife inquiries Provincial Government: Ministry of Environment 604-582-5200
Other
Environmental Inquiries City of Richmond: Customer Service 604-276-4000