Report a Problem

To request a service or report a problem or to make a general enquiry, please:

• Complete the Customer Feedback form online
• Call 604-276-4289 (Engineering) or the 24-hour City Emergency line at 604-270-8721
• Fax 604-276-4197
• Or write to:

Engineering and Public Works Department
City of Richmond
6911 No. 3 Road
Richmond BC V6Y 2C1

Please provide your name, address, phone number and an alternative phone number, if possible and the address or exact location of the complaint property. Please describe your complaint or enquiry briefly and concisely, as this will help to serve you better.