How to Contact Us
- Request a Service, Report a Problem or Send Feedback about this website or any City service by completing the Customer Feedback Forms.
- Use the online Corporate Service Directory to search for the phone contacts for over 500 City services.
- Look up phone, email and mailing information for the Mayor and Council, as well as any City Departments in our Department Contacts pages using the menu on the left side of this page.
- At any time, if you require assistance in directing your inquiry to the correct elected official, staff person or department, contact the City's Customer Service Centre, by phone, email or regular mail.
- Mail or use the 24 Hour Drop Box at Richmond City Hall, west entrance.
Note: This site does not have a staff directory. If you wish to contact a City staff member, call 604-276-4000 and ask for them by name or by contacting a department directly.
In Case of Emergency
Call the City's 24 Hour City Emergency Line at 604-270-8721 in the case of an emergency such as broken water mains, sewer problems, downed trees on roads, traffic lights out, icy roads or other problems of this nature.
For Police, Fire, or Ambulance, emergencies only, call 911.
Finding City Hall
Located at the corner of Granville Avenue and No. 3 Road. See Parking at the City Hall for a map and parking information.
City of Richmond6911 No. 3 Road
Richmond BC V6Y 2C1
604-276-4000 General Inquiries
Telecommunication Device for the Deaf (TDD)
Hours of Operation
Mayor and Councillors
To contact the Mayor and Councillors see the Mayor and Councillors contacts page. Note: Emails for Mayor and Councillors are directed through the City Clerks Department in order to maintain proper routing, filing and follow up procedures.
City Works Yard
5599 Lynas Lane
Richmond BC V7C 5B2
604-270-8721 Works Yard Dispatch (24 hours everyday)
Hours of Operation
- Most crews and Foreman: Mon-Fri: 7:30am-4:00pm
- Public Works Service Centre: Mon-Fri: 8:00am-4:00pm
- Garage (afternoon shift): Mon-Fri: 3:30pm-1:00am
- Recycling Depot: Mon-Sun: 9:00am-6:15pm (Closed on statutory holidays)
Other City Buildings
The City operates out of many sites including fire halls, community recreation facilities and more. See City Buildings for more information.