Contact Us


How to Contact Us

  1. Request a service, report a problem or send feedback about this website or any of our city services by completing the Customer Feedback Forms.
  2. Use the online Corporate Service Directory to search for the telephone contacts for over 500 city services.
  3. Look up phone, email, and mailing information for the Mayor and Council, as well as any City Departments in our Department Contacts pages using the menu on the left side of this page.
  4. Or, at any time, if you require assistance in directing your inquiry to the correct elected official, staff person, or department, please contact the City's Customer Service Centre, by phone, email, or regular mail.
  5. You may also send mail or use the 24 Hour Drop Box at Richmond City Hall, west entrance.

Note: this site does not have a staff directory. If you wish to contact a member of City staff please call 604-276-4000 and ask for them by name, or by contacting a department directly.

In Case of Emergency

Please call our 24 Hour City Emergency Line at 604-270-8721 in the case of an emergency such as broken water mains, sewer problems, downed trees on roads, traffic lights out, icy roads, or other problems of this nature.

For Police, Fire, or Ambulance, emergencies only, please call 911.

Finding City Hall

We are located at the corner of Granville Avenue and No. 3 Road. For a map and parking information see Parking at the City Hall. 

City of Richmond6911 No. 3 Road
Richmond BC V6Y 2C1

604-276-4000 General Inquiries

604-276-4311 Telecommunication Device for the Deaf (TDD)


Hours of Operation

Monday to Friday - 8:15am to 5:00pm

Mayor and Councillors

To contact the Mayor and Councillors see the Mayor and Councillors contacts page. Note: all email for Mayor and Councillors is directed through the City Clerks Department in order to maintain proper routing, filing, and follow up procedures.

City Works Yard

5599 Lynas Lane
Richmond BC V7C 5B2

604-270-8721 Works Yard Dispatch (24 hours everyday)

Hours of Operation

  • Most crews and Foreman - Monday to Friday - 7:30am to 4:00pm
  • Public Works Service Centre - Monday to Friday - 8:00am to 4:00pm
  • Garage (afternoon shift) Monday to Friday - 3:30pm to 1:00am
  • Recycling Depot - Seven days a week, 9:00am to 6:15pm (closed on statutory holidays)

Other City Buildings

The City operates out of many sites including, fire halls, community recreation facilities, and more. See City Buildings for more information.