Customer Services

To contact the Mayor and Councillors, or any City Division or Department, select from the menu links on the left sidebar. If you are uncertain about how to direct your inquiry, please contact the Information Centre listed below, or alternately, fill out the Customer Feedback Form to report a problem or request a service.

Note: All email for Mayor and Councillors is directed through the City Clerks Department in order to maintain proper routing, filing, and follow up procedures.

Information Centre

City of Richmond
Customer Service Centre 6911 No. 3 Road
Richmond, BC V6Y 2C1 infocentre@richmond.ca 604-276-4000 Telecommunication Device for the Deaf (TDD)
604-276-4311 604-276-4029

Or use our Customer Feedback Form.