Office of the Chief Administrative Officer
Our Chief Administrative Officer is Serena Lusk.
The Chief Administrative Officer (CAO) of the City of Richmond is appointed by, and reports to, City Council. The CAO oversees the overall administration of the corporate body (business units/operations) of the City, its officers and employees. In addition, the CAO is charged with keeping Council up to date on corporate matters and ensuring that Council policy is implemented and bylaws are enforced.
The CAO also leads the senior management team and sets the overall strategic direction to ensure achievement of Council's Term Goals.
The CAO’s Office is also home to the Corporate Planning and Programs Management Group (CPMG) and Intergovernmental Relations & Protocol Unit (IGR). CPMG and IGR are responsible for research and development of corporate policy, strategic and corporate planning, intergovernmental relations, protocol, business advisory, special projects and coordination of interdivisional projects and initiatives.
Contacts: Office of the Chief Administrative Officer
Division General ManagersThe City of Richmond is comprised of six divisions. The divisions are each headed by a General Manager. The CAO and the General Managers form the Senior Management Team (SMT). SMT provides overall corporate leadership to the organization.
Finance & Corporate Services
Jerry Chong, General Manager
Elizabeth Ayers, General Manager
Engineering & Public Works
John Irving, General Manager
Cecilia Achiam, General Manager
Planning & Development
Joe Erceg, General Manager
Law & Legislative Services
Tony Capuccinello Iraci, City Solicitor & General Manager
Corporate Planning, Organizational Development & Corporate Programs Management Group
This section is responsible for:
- Research and development of corporate policy
- Special projects
- Coordination of interdivisional projects and initiatives
- Strategic and corporate planning
- Organizational Development program and planning
Contacts: Corporate Planning, Organizational Development, and Corporate Programs Management Group
- Employee Recruitment
- Compensation and Benefits
- Training and Development
- Occupational Health and Safety
- Labour Relations
Intergovernmental Relations and Protocol Unit
The Intergovernmental Relations and Protocol Unit (IRPU) is responsible for liaising with other governmental organizations on issues of mutual concern, as well as facilitating financial and other support from those organizations for City and community initiatives. In addition this unit manages Protocol activities between the City and senior governments, and the international diplomatic community.
One of the duties of this Unit is to oversee the hosting of visitors and delegations at City Hall and other City Facilities. See Tours & Delegations for more information.
Director: Jason Kita
Manager: Alisa Carey
The City of Richmond works in partnership with other levels government and the citizens of Richmond, including residents, local businesses, and local non-profit organizations, to service the community.
Government PartnersGovernment services in Richmond are provided by the Local, Regional, Provincial, and Federal government agencies. Please visit their websites to learn more about their areas of responsibility.
Government of Canada
Government of British Columbia
Metro Vancouver (GVRD)
There are several government agencies and groups represented in Richmond with whom the city has established formal liaisonships. They include the following:
Richmond Health Services (a division of Vancouver Coastal Health Authority)
Richmond School District #38
Vancouver International Airport Authority YVR
Steveston Harbour Authority
Corporate Communications and Marketing
- public and media relations
- corporate communications
- design, production and publishing
- corporate website content and design
- social media management
- community relations
- emergency communications