City Administration

Our Chief Administrative Officer is Serena Lusk.

The Chief Administrative Officer (CAO) of the City of Richmond is appointed by, and reports to, City Council. The CAO oversees the overall administration of the corporate body (business units/operations) of the City, its officers and employees. In addition, the CAO is charged with keeping Council up to date on corporate matters and ensuring that Council policy is implemented and bylaws are enforced.

The CAO also leads the senior management team and sets the overall strategic direction to ensure achievement of Council's Term Goals.

Office of the Chief Administrative Officer

The CAO’s Office is also home to the Corporate Planning and Programs Management Group (CPMG) and Intergovernmental Relations & Protocol Unit (IGR). CPMG and IGR are responsible for research and development of corporate policy, strategic and corporate planning, intergovernmental relations, protocol, business advisory, special projects and coordination of interdivisional projects and initiatives.

Contacts: Office of the Chief Administrative Officer

Division General Managers

The City of Richmond is comprised of six divisions. The divisions are each headed by a General Manager. The CAO and the General Managers form the Senior Management Team (SMT). SMT provides overall corporate leadership to the organization.

Finance & Corporate Services
Jerry Chong, General Manager

Community Services
Elizabeth Ayers, General Manager

Engineering & Public Works
John Irving, General Manager

Community Safety
Cecilia Achiam, General Manager

Planning & Development
Joe Erceg, General Manager

Law & Legislative Services
Tony Capuccinello Iraci, City Solicitor & General Manager

Corporate Planning, Organizational Development & Corporate Programs Management Group

This section is responsible for:

  • Research and development of corporate policy
  • Special projects
  • Coordination of interdivisional projects and initiatives
  • Strategic and corporate planning
  • Organizational Development program and planning

Contacts: Corporate Planning, Organizational Development, and Corporate Programs Management Group

Human Resources

The Human Resources Section provides professional advice and human resources services to City Council, City employees and the public in the areas of:
  • Employee Recruitment
  • Compensation and Benefits
  • Training and Development
  • Occupational Health and Safety
  • Labour Relations


Human Resources

Related Topics:

Intergovernmental Relations & Protocol Unit

The Intergovernmental Relations and Protocol Unit (IRPU) is responsible for liaising with other governmental organizations on issues of mutual concern, as well as facilitating financial and other support from those organizations for City and community initiatives. In addition this unit manages Protocol activities between the City and senior governments, and the international diplomatic community.

One of the duties of this Unit is to oversee the hosting of visitors and delegations at City Hall and other City Facilities. See Tours & Delegations for more information.


Director: Jason Kita
Phone: 604-276-4091

Manager: Alisa Carey
Phone: 604-247-4695

The City of Richmond works in partnership with other levels government and the citizens of Richmond, including residents, local businesses, and local non-profit organizations, to service the community.

Government Partners

Government services in Richmond are provided by the Local, Regional, Provincial, and Federal government agencies. Please visit their websites to learn more about their areas of responsibility.

Government of Canada
Government of British Columbia
Metro Vancouver (GVRD)

There are several government agencies and groups represented in Richmond with whom the city has established formal liaisonships. They include the following:

Richmond Health Services (a division of Vancouver Coastal Health Authority)
Richmond School District #38
Vancouver International Airport Authority YVR
Port Vancouver
Steveston Harbour Authority

Corporate Communications & Marketing

The Corporate Communications and Marketing Department includes:
  • Public and media relations
  • Corporate communications
  • Marketing
  • Design, production and publishing
  • City website content and design
  • Social media management
  • Community relations
  • Emergency communications
Contacts: Corporate Communications and Marketing