Accessibility Feedback Tool

The City of Richmond is committed to making the community more accessible and inclusive for everyone and would like to hear your feedback on accessibility in Richmond, including barriers to City programs, services, information and the built environment.

How to Provide Feedback

Feedback can be submitted in 1 of 4 ways. Please be descriptive in your comments and/or concerns. If you are reporting a barrier, make sure to include:

  • What was trying to be accessed
  • What the barrier was
  • Any recommendations you might have to remove and/or prevent the barrier

1. Online Form

Submit your feedback through the City’s online Accessibility Feedback Form.

Complete the Accessibility Feedback Form

2. Phone

Call: 604-247-4678

3. Email

Email your feedback to

4. Mail

Write to:
Accessibility – City of Richmond
6911 No. 3 Road
Richmond, BC V6Y 2C1