Customer Feedback

Check our Knowledge Base

Do you have a question or concern? Browse our collection of articles to see if your question has already been answered or addressed.

Browse the Knowledge Base

Select your Type of Feedback

Still need to contact us? Choose from the options below to help us direct your message to the most appropriate department.

If you are a witness you may be eligible for a reward, if you know of someone illegally dumping and you report what you saw.

Report Illegal Dumping

Use this form if you wish to request a service such as recycling box or tree trimming or report a common problem such as potholes, noise, parking, or garbage issues, or any other types of concerns.

Request a Service or Report a Problem

Use this form if you would like to provide feedback on accessibility in Richmond, including barriers to City programs, services, information and the built environment. Staff will review and forward feedback to the appropriate City department for further action.

Submit Feedback About Accessibility

Use this form if you have questions or feedback regarding this website, GIS or other City services provided on the Internet.

Submit Website Feedback

Use this form if you would like to submit a general comment or compliment, or ask a question.

Submit a Comment, Compliment, Or Question

Emergency Numbers

Call our 24/7 Emergency Numbers

For all items listed below (except illegal dumping) please contact the City immediately by calling: 604-270-8721

Water & Sewers
  • Dirty Drinking Water
  • Low Water Pressure
  • Broken Sewer Line
  • Broken Water Main
  • Water Leaking/Bubbling
  • Flooding

Community Bylaws
  • Illegal Tree Cutting in Progress
  • Illegal Dumping in Progress
Roads & Traffic
  • Electrical Wires Exposed
  • Stop Sign Missing
  • Traffic Signals Out
  • Multiple Street Lights Out
  • Dangerous Potholes
  • Road Obstruction

For other urgent matters please see:

Who to Call In an Emergency