Richmond City Hall re-opens to public

07 March 2022

Safety protocols remain in place to protect customers and staff

Richmond City Hall will re-open to the public on Monday, March 21.

From that date, the customer service area and cashier desks will be open for walk-in customers. Proof of vaccination will be required for entry and all working City employees are vaccinated.

“The health and safety of the public and staff has been paramount since the pandemic began,” said Mayor Malcolm Brodie. “Recent changes to public health orders and easing of restrictions means we can now welcome people back to City Hall to safely conduct necessary business.”

While City Hall closed to the public when the pandemic began, customers have still been able to conduct a range of business transactions and applications online. That high-level online service will continue, with customers encouraged to conduct business via the City website and MyRichmond portal if possible.

Safety protocols will remain in place to protect the public and staff including mandatory mask wearing, hygiene practices, capacity limits and customer circulation routes.

The public can access Council or Committee meetings and Public Hearings in Council Chambers, although those meetings will continue to be available live online and the public is encouraged to attend virtually when possible.

Many other city buildings and facilities have been open, with safety plans in place, to the public for some time. These include community and aquatic centres, libraries, the Richmond Museum, Richmond Art Gallery, and the City Recycling Depot. The City’s Operations Works Yard offices remain closed to the public, although staff in these buildings continue to provide the public with prompt service via telephone and email.

For more information on the reopening status of City services, amenities and facilities impacted by COVID 19, visit: Changes to City Services and Facilities.

Richmond City Hall is located at 6911 No. 3 Road. Regular hours of operation are 8:15 a.m. to 5:00 p.m. Monday to Friday, closed on statutory holidays. The public can reach City staff at 604-276-4000,, or by contacting a department directly.