Departments

The Vision statement for the City is meant to provide a clear image of where the organization is heading over the next decade or two. It is meant to capture the spirit of the organization and to inspire its workforce and partners to work towards a vibrant future. The vision reflects the hopes for the City for the future.

Our Vision is . . .

For the City of Richmond to be the most appealing, livable, and well-managed community in Canada.

Key Vision Components

The key components of this vision are the attributes "appealing", "livable", and "well-managed". As part of the strategic planning process, input was gathered from a broad base of staff to clarify these concepts within the City's vision statement.

The Mission statement for the City is meant to define the purpose of the organization. It defines why the organization exists, who the City serves, and how it will go about providing service. It also establishes some priority areas for service delivery.

Our Mission is . . .

To protect and enhance the City's livability and economic well-being for current and future generations through:

• Visionary leadership and responsible decision making
• Accountable and sustainable fiscal practice
• The development of a unique and beautiful city
• Product and service excellence and efficiency
• Community consultation

At the City of Richmond, we value: People, Excellence, Leadership, Team and Innovation.

These values are at the core of what we do. When we uphold our values, they govern the way we make decisions; guide us as we interact with our colleagues, customers and community; and result in a cohesive organizational culture that is respectful and inclusive. By living these values, we ensure that our actions consistently reflect our shared commitments.

People

We are committed to the people in our organization and community.

We demonstrate care by fostering a welcoming, respectful and safe environment where everyone feels a sense of belonging and purpose. We invest in people and empower them to excel and achieve their goals. By embracing diversity, we build meaningful relationships and create a thriving culture that is resilient and centred on community.

Excellence

We pursue continuous improvement.

We take pride in our work, seek to learn and grow, and provide high quality programs and services for our community and customers. Our commitment to excellence is demonstrated through our accountability and high standards. We do our best every day and strive to exceed expectations by being efficient, effective and responsible in all that we do.

Leadership

We are all leaders.

Our leadership is rooted in accountability, empathy, and open communication, which empowers each of us to thrive as our authentic selves. As an organization and as individuals, we lead by example and make decisions with integrity to achieve our common goals.

Team

We succeed together.

We recognize the importance of collaboration, building on each other's strengths, and embracing diverse perspectives to have the greatest impact on the organization and community. We support one another by building trust, acknowledging contributions and celebrating successes. 

Innovation

We pursue forward-thinking and creative solutions.

We enhance our work and service delivery by creating an environment where all ideas and approaches are welcomed. As an organization, we take the lead to proactively adapt to the evolving needs of the community and rise to new challenges.